HBC (www.hbc.hk) has been a leading source to provide professional service working with business, government and academia to improve productivity, customer satisfaction, and the quality of work life in Hong Kong and Asia by promoting the use of benchmarking and best practices. We help organizations to increase the efficiency and effectiveness of the services they provide to their customers. We have delivered professional service to over 1000 companies in the areas of process improvement, business analysis, project management, communication, customer satisfaction, outsourcing, visioning and strategy articulation. Our founder has been conducting training and consulting assignment in HK and Asia for the past 10 years. He speaks extensively in the areas of best practices. Our sister company; Best Practice Management Group is a business magazine which captures best practices of companies.